Shop with confidence
Money-back guarantee. We promise a refund if the item you receive is not as described, or if your item is not delivered within the buyer protection period. You can get a refund 15 days after the claims process is complete. This warranty is in addition to your statutory rights as a consumer and does not limit your statutory rights granted by all mandatory laws and regulations applicable in your country of residence.
Terms & Conditions
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
Apply for Refund
If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
Get your money back within 15 days
Go to your order history and select the item. Discuss the problem with the seller and review possible solutions. If you are unable to reach an amicable agreement after contacting the seller, simply file a dispute within 15 days after your order has been delivered or the end of the package receipt confirmation period (as listed in your order details). However, most sellers will refund your money within 15 days; if not resolved, you can contact Eastern Vogue from the order details page to escalate your dispute.
Sellers offering Free Returns will display the Free Returns icon on their product detail pages. With the “Free Returns” service, you have 15 days (based on the on-time delivery date) to decide whether to keep or return the item for any reason, as long as they are unused, unwashed and in original condition – complete with original packaging, labels, etc. Simple and fast:
Easy returns locally: 1) Get the return code or label, 2) Wait for the door-to-door pickup service or deliver the package to the designated service point, 3) Finally wait for the local warehouse to confirm receipt of your returned package . • Remember to select “Return” when opening a dispute.
Once we confirm receipt of your returned package eligible for refund, we will issue a refund to you. • Items will be processed at the local warehouse rather than sent back to the seller’s country of origin (e.g. China).
Not all countries have free returns. Countries currently supported include continental U.S. territories, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, United Arab Emirates, Italy, Netherlands, Poland, Brazil, and Israel.
• Also, not all products on Easternvogue.uk include free returns. Sellers can choose whether to offer this additional service. Sellers offering free returns will display a label or icon on their product detail pages to confirm that the service is available.
Return shipping fee
There is no charge for returning packages through designated local return service points or door-to-door pickup.
Note: You can only enjoy one free local return. If you initiate multiple return requests under one order, you can only enjoy one free local return service, other return requests can still enjoy local return service, but you need to pay return shipping to the designated local return address. Therefore, please consider returning the product in conjunction to avoid paying the extra shipping fee.
Local Return (For Eligible Italian Items Only)
You can enjoy our Free Return service within 15 days of receipt of delivery.
• Sellers can choose to offer this extra service, and will often do so if they are using a warehouse that is located in your country.
• At present, this service is limited to products from participating Italian sellers only.
Conditions for Submitting Refund Requests
• The products have not been used.
• The item is in perfect condition and in its original packaging.
Return Shipment Fee
•The shipping cost of your returned goods will be paid by the seller.
Sellers offering Local Returns will display the above Local Returns icon on their product detail pages. With the Local Returns service, you get 15 days (based on the on-time delivery date) to decide if you want to keep it or return it for no reason.
Return shipping fee
Return shipping to the designated local return address is borne by the buyer.
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
Statutory Rights For EU Consumers