Buyer Protection

Protecting Your Purchase from Click to Delivery

Welcome to easternvogue.uk Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

The list below is our full range of guarantees provided by easternvogue.uk, and how they protect you:

On-Time Delivery

Full refund if product isn’t received in guaranteed delivery time.

How can I protect myself from late deliveries?

Always check the On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.

What can I do if my order doesn't arrive within the seller's guaranteed delivery time?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

All sellers on http://easternvogue.uk are required to guarantee that their products are delivered on time, this is also known as On-time Delivery. On each product page you can find within how many days a seller ships out a product and within how many days this product should be delivered. On-time Delivery starts the moment the sellers has shipped out the product. If you have purchased anything on AliExpress.com, but didn't receive it within the seller’s guaranteed delivery time, you can get a full refund.

Range of Guarantee

All products on easternvogue.uk are guaranteed to be delivered within 60 days. If you buy any product through the site, you are protected if you don't receive your order on time.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)

3. Other exceptional circumstances outside the control of easternvogue.uk

4. Unauthorized charges made to your bank account

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Conditions for Submitting Refund Requests

1. You didn't receive your order within the guaranteed delivery time.

2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Returns & Refund

The items I received were not as described by the seller. What can I do?

Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.

Returns & Refund is a guarantee provided by sellers for every product they sell on easternvogue.uk. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the us to resolve these problems (according to the set of returns guarantees).You will then be able to request a full refund and return the item, or keep the item and agree a partial refund with us.

Range of Guarantee

All products on easternvogue.uk have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:

1. An item you claim is not as described, but the seller can prove that it is.

2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Return Shipping Fee

If you agreed with the to return your item, please also check the shipping terms. If the seller pays the return shipping fee, please make sure you first agree on the shipping method and how the seller will pay you back the shipping fee.

Domestic Returns

Return any product to a warehouse in your country.

What if I am simply unhappy with my purchase? Can I get a refund, even if there is nothing wrong with the product?

Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.

Domestic Returns is an extra return policy that sellers may choose to offer on easternvogue.uk. Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging.

With Domestic Returns, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item.

Range of Return Policy

Not all products on easternvogue.uk come with Domestic Returns. Sellers can choose to offer this extra service, and will most likely do so if they are using a warehouse which is located in your country.

Meaning of 'unused and in the original packaging'

1. Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.

2. Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.

3. Goods or accessories which show signs of being used or damaged will not be accepted for returns.

4. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back by the seller.

5. Jewellery, watches, accessories, glasses or similar products which have been used, customised, carved, changed or damaged can also not be returned.

Guaranteed Protection Period

With Domestic Returns you get an extra 15 days, on top of the order completion date, to decide if you want to keep or return the item. The order completion date and time can be found in your order details.

Conditions for Submitting Refund Requests

1. Only if a seller offers Domestic Returns will you able to apply for a refund under this policy.

2. The product should be unused and in its original packaging. Refunds do not apply if: You did not receive your items and forgot to apply for a refund on time (=on-time delivery date + 15 days).

Return Shipping Fee

You will only have to pay a domestic shipping fee, as the items need to be returned to a warehouse in your country.

Guaranteed Genuine

Get a full refund if you received a counterfeit product How can I ensure the products I purchase are genuine?

On easternvogue.uk you can find many sellers who offer Guaranteed Genuine products.

What other protections can I get for products that are not genuine?

All Guaranteed Genuine products have been verified by easternvogue.uk. Should you still receive a counterfeit product, you will get a full refund (shipping costs included).

Guaranteed Genuine is an additional guarantee that sellers may offer for some of their products sold on easternvogue.uk. If the item you purchased under this guarantee is confirmed to be counterfeit, you will get a full refund (shipping costs included) from the seller.

Range of Guarantee

Not all products on easternvogue.uk come with this guarantee. Sellers can choose to offer this extra service, and will most likely do so if they have products belonging to the following categories:

Fine jewellery, electronic cigarettes, computers, communication devices, consumer electronics, watches, sportswear and accessories.

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Conditions for Submitting Refund Requests

1. The product you purchased must be labelled as Guaranteed Genuine.

2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

3. You will be asked to submit as much evidence as you can to prove that the item you purchased is counterfeit.