Frequently Asked Questions

PRODUCTS PRODUCTS

> Where are you based and products sent from?

> How to choose a size?

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ORDERS  ORDERS

> Can I add something else to my order?

> How do I know that my order has been shipped?

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 COUPONS & POINTS COUPONS & POINTS

> Why isn't my coupon code applying?

> Am I able to use my points and a coupon code at the same time?

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PAYMENT PAYMENT

> Which payment methods do you accept?

> My payment won't go through!

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SHIPPING & DELIVERY  SHIPPING & DELIVERY

> What countries or regions do you ship to?

> How can I know the estimated delivery date?

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ACCOUNT ACCOUNT

> What should I do if I did not receive a confirmation email?

> What should I do if I forget my password?

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RETURNS & REFUNDS RETURNS & REFUNDS

> How do I return an item?

> How do I exchange it for a different size if my item is not fit?

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CUSTOMER SERVICES CUSTOMER SERVICES

> How do I get customer support?

> Why I do not receive your reply within 24 hours?

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